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Apply for a Council Tax discount / exemption
A council tax bill is ordinarily calculated based on two or more adults (ie people aged 18 or over) living in a property. You may qualify for a discount if you or the other people in your property meet certain criteria.
Households with one adultIf you live on your own or you are the only adult living in the property you may be entitled to a single person discount. This will give you reduction of 25% on your bill.
Households with two adults or moreWhere there are two adults or more living in a property, you may qualify for a discount, if you or the other adults meet certain criteria.
However, if two or more adults living in the property do not meet any of the special criteria then you will not be entitled to a reduction of 25% on your bill. Households with students onlyWhere there are only full time students living in a property, you might be exempt from paying council tax.
Before you start
This should take between 8 and 15 minutes to complete.Your session will time out and you’ll have to start again if you’re inactive for more than 20 minutes.
You will need the following information before you start:
-
Your postcode
I dont know the postcodeIf you can not find the postcode on a letter or other document and the address is in the Redbridge area, please use the map page and enter the address in the search box, the result will display the postcode.
If the address is outside Redbridge try entering the address into a search engine website. -
Council Tax Account Reference Number
This is your Council Tax account reference number as quoted on your bill.
It will consist of 8 digits beginning with a 4.
- You may need to upload supporting information.
- 1Your address
- 2Your household
- 3Summary
- 4Confirmation
What is the address of the property where you are living and paying for council tax?
Enter the postcode where you live and pay Council Tax.
If you can not find the postcode on a letter or other document and the address is in the Redbridge area, please use the map page and enter the address in the search box, the result will display the postcode.
If the address is outside Redbridge try entering the address into a search engine website.
- 1Your address
- 2Your household
- 3Summary
- 4Confirmation
What is your Council Tax Account Reference Number?
This is your Council Tax account number as quoted on your Council Tax bill. It will consist of 8 digits beginning with 4.

- 1Your address
- 2Your household
- 3Summary
- 4Confirmation

The people below are recorded as being liable for Council Tax at
Please select which of the following is you
- 1Your address
- 2Your household
- 3Summary
- 4Confirmation
Everyone you have told us about so far
You will have a chance to review the the information you have provided on the final summary screen.
Adult over the age of 18
Date of birth:
Date moved in:
None of the above Moved out Deceased Full time student Diplomat Apprentice Care home resident Carer Care worker Detention Long stay patient Non British student spouse Religious community member School leaver under 20 Severe mental impairment Still at school Student nurse Visiting forces |
Is there anyone else residing at the property who is over 18?
Only people aged 18 or over have to pay council tax. Where there is more than one person aged 18 or over resident in your home, the one nearest to the top of the following list will be responsible for paying council tax:
- Resident freeholder
- Resident leaseholder
- Resident tenant (unless you live in an HMO)
- Resident licensee
- Any other resident (unless you live in an HMO)
- The owner, where there are no occupants or the property is an HMO
A resident is someone aged 18 years or more who has their only or main home at your property. If you have two or more residents in your home that meet the same description (e.g. joint freeholders), they will be jointly liable for payment of the bill. This means that the council can require all of them or any one of them to make payment of the council tax.
Married couples and those living together as husband and wife or civil partners are also jointly liable, whether or not they have an equal interest in the property.
Houses in multiple occupationHouses in multiple occupation (HMO's) are dwellings that are occupied by more than one household, where residents pay rent separately for separate parts of the property. An example of such cases would be hostels and groups of bed sits. You will not be liable for council tax.
- 1Your address
- 2Your household
- 3Summary
- 4Confirmation
From the information that you have given, you may qualify for Single Person Discount
- 1Your address
- 2Your household
- 3Summary
- 4Confirmation
Please provide your contact details.
Please enter your details below so we can contact you about your application if we need to. If you supply your email address we will send you an email acknowledgement of your application including a copy of the information you submitted.
- 1Your address
- 2Your household
- 3Summary
- 4Confirmation
Summary
Check if the following information is correct for all the people over 18 living at the property.
Questions | Your answers | |
---|---|---|
1. What is your Council Tax Account Reference Number? | 901010002- ken to do | |
2. What is the address of the property? | Flat 3, High St, IG1 1DE- ken to do | |
3. How many people are currently living at the property? | 1- ken to do |
. |
- 1Your address
- 2Your household
- 3Summary
- 4Confirmation

- 1Your address
- 2Your household
- 3Summary
- 4Confirmation
Your Personal Identification Number
Write this 4-digit PIN down - or take picture with your phone.
You’ll need to enter it when you come back to your application. You won't be able to get back without it.
1980
This number will only be valid for 14 days after which the number will expire and you will have to restart your application.